Amazon has announced that it will be hiring for 3,000 new customer-service jobs in South Africa. The jobs are work-from-home, come with benefits, and applications open today.
“We are thrilled with the talent in South Africa and we are excited… to help keep people working during this unprecedented time,” said the company in a statement.
Amazon is calling the positions “virtual jobs” as you don’t need to be in an office, and can work from home. You do need your own, dedicated internet connection, but the company will help pay for that.
The jobs are a mixture of permanent and temporary roles, and come with employer contributions toward medical aid and provident fund, group life cover, employee wellness programmes, and a monthly stipend for your internet connection.
Amazon still has loads of jobs going after recently putting out a call for 3,000 new customer-service jobs in South Africa.
The jobs are work-from-home, come with benefits, and applications are open. The main requirements are a matric qualification and a 10MB uncapped fibre or ADSL line. Although you need an existing connection to apply, the company will contribute to your monthly internet costs.
Here’s what you need to apply:
- Matric/Grade 12/NQF Level 4 qualification or higher,
- Excellent command of English,
- A private, quiet place to work,
- An existing and dedicated 10MB Uncapped Fibre or ADSL line,
- South African citizenship.
Amazon is calling the positions “virtual jobs” as you don’t need to be in an office, and can work from home.
The jobs are a mixture of permanent and temporary roles, and come with employer contributions toward medical aid and a provident fund, group life cover, employee wellness programmes, and a monthly stipend for your internet connection.
The new hirings will bring Amazon’s total workforce in South Africa to 7,000.
To apply, click here, or go to satimes.co.za, filter by location and type in “South Africa” to view the open positions. It’s important to note that the search will show about 50 different types of jobs – and not 50 jobs in total.
Here are some of the jobs still going:
Full Time Work From Home Customer Service Associate
It’s a permanent job, with benefits, and involves client liaison. The company says you “will be required to communicate with customers via phone, email and chat so a suitable home office and quiet work area is required. The primary skill at Amazon is phone, followed by chat and then email.”
Bear in mind that the position is shift-based. The company says the job is primarily to support customers in North America and the UK. “Most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays.”
You can apply here, or by going to www.satimes.co.za and searching for the job title. A nearly identical position, Full Time Work From Home Customer Service Associate, can be found here.
Virtual Technical Support Associate
Amazon says the position is “to provide outstanding customer and technical support for Amazon customers in regards to Digital devices and platforms”. You’ll be helping Amazon customers in the UK and US with their technical queries. Amazon “will provide all required computer equipment”.
According to the job advert, this is a shift work position. “Most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays,” says the company. “Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.”
It’s a permanent job, with benefits. The company says it prefers 3 months work experience of any kind.
You can apply here, or by going to www.satimes.co.za and searching for the job title. A very similar job, Amazon Virtual Technical Support Associate (TSA), can be found here.
Team Manager (Device, Digital, and Alexa Support) Work From Home – Fixed Term Contract
If you have more management experience, this might be the job for you. According to the job ad, you’ll be managing about 15 customer service associates. The company says it requires a minimum of six months management experience in an Amazon role, or two years’ similar experience elsewhere. It also needs one year of tech support experience. So if you’ve done a similar job before, and have a few years under your belt, this might be a good fit.
Apparently, “you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team”.
Do note that it’s on a fixed term contract, and not permanent. The company has previously told Business Insider that seasonal jobs also qualify for benefits.
You can apply here, or by going to satimes.co.za and searching for the job title.
Group Manager – Work From Home
Have even more management experience? Amazon is looking for a “Group Manager to work virtually from home who will have responsibility for up to 90 associates and direct line management of 4-6 Team Managers”.
Amazon says is needs a “minimum two years people management experience in Amazon CS or minimum four years people management experience in a similar role”. The job advert doesn’t indicate whether it’s a contract or permanent position. Like other work-from-home roles, it requires a 10MB fibre or ADSL connection.