Home Business Absa hit by data leak after employee steals client information

Absa hit by data leak after employee steals client information

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Absa has suffered a data breach affecting a number of its clients, exposing their personal information to external parties.

Absa has suffered a data breach affecting a number of its clients, exposing their personal information to external parties.

The bank sent an email to affected clients on Monday 30 November.

“We regret to notify you that Absa has identified an isolated internal data leak ”

“Absa takes the protection of data extremely seriously and has taken proactive steps to address the potential risk ”.

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The bank confirmed that the following personal information was exposed to external parties:

  • Identity numbers
  • Contact details
  • Physical addresses
  • Account numbers

The precise number of affected customers remains unconfirmed, but Absa has referred to it as a “small portion” .

“you might receive a phone call from us to validate potentially suspicious transactions to ensure heightened protection of your interest,”

Please note that we will never ask you to share your ‘keys to the safe’.

This (including your online banking PIN or password or your card CVV, PIN or one-time password).

Stopping unauthorised debit orders

Absa said it has put measures in place to prevent and detect unauthorised debit orders on the accounts of affected clients.

“Be assured that we will contact you if we detect unauthorised debit orders on your account,” .

“Kindly note that we will never ask you to approve the reversal of unauthorised debit orders.”

It was constantly improving its defences against cybercrime and, as a result of this incident, it has further refined its controls and protection processes.

Employee leaked client data – Absa

Absa told MyBroadband that the data was exposed due to the actions of an employee who acted unlawfully.

“Absa advises that an employee has unlawfully made selected customer data available to a small number of external parties,” .

The leaked data relates to a small portion of Absa South Africa’s customer base to date, although investigations continue.”

Bank said that upon discovering the contravention, it secured High Court orders that enabled search and seizure operations at various premises.

“Bank has put in place additional control measures to minimize the risk of reoccurrence in future.”